Soft skills are defined as which of the following?

• A. The buying and selling of goods and services over the internet
• B. Interpersonal 'people' skills needed for success at all levels
• C. The ability to manage supply chains
• D. Knowledge of accounting software

Answer: (B)

Soft skills are about how you interact with others and manage yourself in the workplace. They cover interpersonal abilities that help you communicate clearly, collaborate with teammates, resolve conflicts, adapt to new situations, and lead or support others. These skills matter at all levels because they influence how effectively you work with people, navigate change, and contribute to a team, regardless of your technical role. The other options describe technical or domain knowledge—online buying and selling, coordinating supply chains, or using accounting software. While those are valuable hard skills, they’re not soft skills, which revolve around people interactions and personal effectiveness.