The three interpersonal roles include figurehead, leader, and liaison activities. This is an example of which role category?

• A. Interpersonal Roles
• B. Informational Roles
• C. Decisional Roles
• D. Technical Roles

Answer: (A)

Interpersonal roles are about interacting with people and managing relationships inside and outside the organization. The figurehead role involves representing the organization in ceremonial duties and social expectations; the leader role covers directing, motivating, and influencing subordinates; and the liaison role focuses on building and maintaining a network of contacts both inside and outside the organization. These activities center on communication and relationship management, not on processing information or making decisions, which is why they belong to the interpersonal category. Informational roles deal with handling and sharing information, and decisional roles involve making decisions and taking actions; there isn’t a standard category called Technical Roles in this framework.